DESCRIPTION

We’re on-boarding customers to our latest web portal v 2.4 and need to scale it to meet the growing demand. We’re looking for talented Senior Software Engineers to join us in taking Residency Matters to the next level.

You’ll join a small team of engineers to build the next generation of our software. At our early stage, this is an opportunity to truly influence and contribute meaningfully to the product.

We are looking for a senior engineers who can help our team level up. Your responsibilities will include building product features, writing tests, collaborating closely with teammates, reviewing code, and handling support issues. As the team grows, you will have the opportunity to mentor junior engineers, take ownership over system components, and develop best practices for the team.

HOW WE WORK

We are a small team of experienced engineers shipping lots of code. We collaborate early and often, putting an emphasis on designing technical solutions before coding them. We emphasize remote work, with teammates in the NYC area working from home at least half of the week. The majority of our collaborative work happens on Slack and Zoom. We try to get together quarterly and hope that our remote team will be able to join for some facetime.

REQUIREMENTS

• 15+ years experience
• Well-versed in building RESTful APIs
• Deep understanding of relational databases and their performance characteristics
• A good understanding of system architecture and some experience with distributed systems
• Excellent communication and interpersonal skills
• Experience with functional programming

Not required, but a plus:

• Clojure experience
• Knowledge of AWS, Kubernetes, or Terraform
• Frontend development experience
• Experience with distributed databases, like Apache HBase, FoundationDB, CockroachDB, etc.

These are some of your traits:

• Comfortable working remotely and able to manage your work priorities based on internal team goals
• The idea of working in a fast-paced startup environment while shipping high-quality software excites you.
• You embrace complex technical challenges and thrive on discovering simple solutions.
• You’re not afraid to speak up when you have a point of view, but can “disagree and commit” once a final decision is reached.

BENEFITS

This is a salaried role. We can’t accept corp-to-corp or 1099 consultant at this time. In addition, Residency Matters offers:

• Health Care Plan (Medical, Dental & Vision)
• Flexible PTO Policy
• Free Food & Snacks
• Stock Option Plan

This role can be based in NYC, or remote anywhere in the US. Remote employees should be able to travel to Residency Matters HQ in NY quarterly.

If you meet the requirements outlined above and are passionate about working in the medical industry, please send you resume to careers@residencymatters.com in Word format along with two professional references and links to you GitHub account.

DESCRIPTION

As Customer Success Manager (CSM), you will work directly with our users to ensure that they are realizing the full potential of Residency Matters products. You’ll nurture customer relationships, provide on-boarding and technical support, educate users on getting the most out of the platform, and be the liaison between the customer and our product team.

The ideal candidate is seeking a career in SaaS customer success, thrives on solving complex technical problems, and is an excellent communicator. You may not be a software engineer, but you love mastering software tools, solving problems efficiently, and interacting with people.

This is a unique opportunity to work directly with C-level executives. There is significant room for career growth as our company expands.

REQUIREMENTS

You think and move a bit faster than those around you. You’re eager to take on a big opportunity and prove yourself through hard work and creativity. You’re excited to learn the ins and outs of Residency Matters and ensure that our customers are thrilled with their experience.

These are some of your traits:

• You lead with empathy for the customer. You can easily step into their shoes to understand the challenges and opportunities they face.
• The idea of joining an early-stage company energizes you, and you’re excited about the day-to-day work of helping customers resolve issues and find answers.
• You are comfortable setting up processes, tools, and systems from scratch.
• You are an excellent written and verbal communicator.
• While you may not have a background in engineering, you quickly become a power user when introduced to new technology.
• You geek out on software and can translate customer feedback into technical requests and requirements.
• You speak your mind and have no issue raising concerns with teammates, but are also able to “disagree and commit” when things don’t go your way.
• When you don’t know how to do something, you’ll admit it and make a quick assessment of whether it’s something you can figure out, if you’ll need help, and where that help should come from.

BENEFITS

This is a salaried role reporting directly to our Chief Revenue Officer. In addition, Crossbeam offers:

• Health Care Plan (Medical, Dental & Vision)
• Flexible PTO Policy
• Free Food & Snacks
• Stock Option Plan

This role is based in Residency Matters’s HQ in NYC.

If you meet the requirements outlined above and have proven experience in the Customer Relations, please send you resume to careers@residencymatters.com in Word format along with two professional references.